ECONOMY ENERGY TRADING LIMITED (“We”)
For the purposes of the Data Protection Act 1998, the data controller is Economy Energy Trading Limited, a company registered in England and Wales with company number 07513319 and having its registered office at 10th Floor Friars House, Manor House Drive, Coventry, CV1 2TE.
By visiting economyenergypayments.paypoint.com/Energy you are accepting and consenting to the practices set out in this policy.
By entering Your personal information into Our Payment Service, You agree that we may retain Your information (including your banking details if you make a payment) and it may be held by Economy Energy Trading Limited or by any third party company that processes it on Our behalf.
This information is held securely, and is used solely to allow You to use Our Payment Service.
What information We collect and why
When You use our Payment Service to make payments, there are different ways in which We gather information about You:
• When You register with Us, We ask for information such as: Your name; email address; payment card address; contact details; energy reference account number; and, if You make a payment, Your payment card details. We keep a record of this information. All of this information is necessary for us to recognise You as a registered customer and to ensure that your payment is applied to your Economy Energy Trading Limited reference account number. Storing this information means that You do not need to re-enter the details each time you make a payment;
• We keep a record of the payments that you make using Our Payment Service;
• We may collect information about Your device, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our actual or potential partners or suppliers. This is statistical data about Our users' browsing actions and patterns, and does not identify any individual.
How We use Your personal information
You agree that We are able to use Your personal information to:
• Update Your customer records;
• Contact You regarding Your energy reference account number;
• Monitor and improve Our Payment Service;
• Enable third parties to carry out technical and other functions on Our behalf;
• Provide You with information about the products and services that We offer;
• Prevent and detect fraud or abuses of Our Payment Service;
• Allow us to comply with any requirements imposed on Us by law or court order;
• For system administration and to report aggregate information to our actual or potential partners or suppliers on Our users' browsing actions and patterns.
We shall not use Your personal information for marketing purposes, nor shall We pass Your personal information to nor sell it to third parties for marketing purposes.
When We share Your personal information
Our customer information is an important part of Our business and We do not sell or rent Your information to anyone else to send You direct marketing unless You agree otherwise. However, there are circumstances when it is necessary for Us to share personal information in order for Us to allow You to use the Payment Service.
We maintain security procedures and safeguards so that Your information remains secure whenever We use or share it.
We may share your information with selected third parties including in the following circumstances:
1. Third party service providers
We employ other companies and individuals to perform functions on Our behalf who assist Us in providing the Payment Service to You. In these instances, We provide them with only the information they need to perform their function.
2. Business transfer
If Economy Energy Trading Limited or its assets are purchased by a third party, it would typically be part of such a transaction for customer information to form part of the business assets being transferred.
3. Research companies
To outside research companies whom We may ask to contact You directly for Your opinions on Our products and services (in which case We will provide them with only the information they need to perform their function).
5. With Your consent
Other than as set out above, You will receive notice when information about You may be sent to a third party and You will have an opportunity to choose not to share the information.
Security and data retention
Security is very important to Us and we use sophisticated technology to ensure that Your information is protected at all times. The Payment Service and mobile app secure Your personal information using Secure Socket Layer (“SSL”) encryption technology, which is used for protection of information for any sensitive transactions such as credit and debit card payments.
Additional security procedures are in place to protect the confidentiality and integrity of Your personal information.We reveal only the last four digits of Your credit/debit card number when confirming Your payment. We also display the last four digits of Your credit/debit card, the expiry date and card type on Your receipt. We will, of course, securely transmit the entire credit/debit card number to the appropriate credit/debit card company/bank during payment processing.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that We may occasionally request proof of identity before We disclose personal information to You.
Fraudsters create authentic looking but false or “spoof” websites. Their purpose is to tempt users to enter personal information which will be used to try and access Your bank accounts. Fraudsters are increasingly turning to email to generate traffic to these website and recently customers of several financial institutions have received such emails and this type of activity is only likely to increase. Such emails typically contain a link to a spoof website and instructions for the account holder to enter their user name and password so that security details can be updated and passwords changed.
Data over the internet
The internet is a global network, therefore there are occasions when Your data travels internationally, which may include places outside of the EEA. We want You to know that if you make payments through our Payment Service (either as registered or unregistered user), You are agreeing to and authorising Us to process Your data in this way.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Payment Service; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You may change Your personal information retained by Us at any time by accessing Your user profile on the Payment Service and mobile app.
Under the Data Protection Act 1998, you have the right to access information held about you. To see all the information we have about You and to correct any inaccuracies, write to:
Manor House Drive
Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
‘You’ or ‘Your’ means, You as the individual, sole trader, partnership or limited liability company using Our Payment Service.
‘Us’ , ‘Our’ or ‘We’ means Economy Energy Trading Limited a company registered in England and Wales with company number 07513319 and having its registered office at 10th Floor Friars House, Manor House Drive, Coventry, CV1 2TE.
‘Security Information’ means: (a) the User ID; (b) the password which You will choose when you set up Your account; and (c) any other security processes to which We notify to You from time to time.
2. Security Information
It is Your responsibility to ensure Your Security Information remains confidential. You must take all reasonable precautions to prevent unauthorised or fraudulent use. This includes, but is not limited to:
2.1. Choosing a password when first registering for the Payment Service;
2.2. Never disclosing Your Security Information to any third party, including Economy Energy Trading Limited Staff;
2.3. Never writing Your Security Information down or keeping a record of Your Security Information;
2.4. Changing Your password regularly;
2.5. Changing Your password if You know or suspect that someone else knows Your password;
2.6. You must notify Us immediately if You become aware of any error or suspected error in the Payment Service or in any transaction resulting from Your use of the Payment Service.
3. Provision of the Payment Service
3.3 Our Payment Service is available to Our Customers.
3.4 You are responsible for making all arrangements necessary for You to have access to Our Payment Service.
3.5 You are responsible for obtaining and maintaining your own compatible computer systems or mobile devices, including: all equipment; software; and communication lines which require You to properly access the Payment Service. Economy Energy Trading Limited holds no responsibility or liability with respect to Your inability to access the Payment Service as a result of You failing to obtain and maintain your own compatible computer systems or mobile devices, including: all equipment; software; and communication lines.
3.6 You are responsible for all telecommunication charges and other charges incurred by You in gaining access to and using the Payment Service.
3.7 We will not be liable to You if changes to the Payment Service:
3.7.1 Affect Your equipment;
3.7.2 Require modification or alteration to Your equipment; or
3.7.3 Otherwise affect the performance of Your equipment.
3.8 The Payment Service may be altered and/or updated from time to time
3.10 We do not guarantee that the Payment Service, or any content on it, will be free from errors or omissions or that the Payment Service will always be available and/or uninterrupted. Please note that any content on our Payment Service may be out of date at any given time, and we are under no obligation to update it.
3.11 You are solely responsible for ‘virus checking’ all information sent to You by Us and are expected to use anti-virus software on Your equipment. We shall not be liable for any corrupted or infected information sent to You in Your use of the Payment Service.
3.12 The Payment Service is provided to You subject to the condition that there is no abuse or fraudulent use of this Payment Service, this includes but is not limited to:
3.12.1 Attempting to, or actually obtaining, accessing, altering, de-compiling, reverse engineering or destroying the data files, programs, procedures and/ or information of Economy Energy Trading Limited or another customer of Economy Energy Trading Limited..
3.12.2 Assisting another to perform the acts as specified in clause 3.12.1.
You shall not share Your password and/or account with another customer of Economy Energy Trading Limited, nor may You use the password and/or account of another customer of Economy Energy Trading Limited.
3.13 Technical problems (e.g. failures or interruptions) may prevent the Payment Service being provided. We will take reasonable steps to overcome any failure, interruption, fault, deficiency or the like. For the avoidance of doubt, We will not be responsible for failures or interruptions that are outside of Our control nor will We be responsible for any losses or charges incurred by You as a result of any failure, interruption, deficiency or the like in the Payment Services.
3.14 We may suspend, withdraw, discontinue or change all or any part of Our Payment Service and may change the content at any time without notice. We will not be liable to You if for any reason Our Payment Service is unavailable at any time or for any period.
3.15.1 While we take precautions in accordance with good industry practice, We do not guarantee that our Payment Service will be secure or free from bugs or viruses.
3.15.2 You are responsible for configuring your information technology, computer programmes and platform in order to access our Payment Service. You should use anti-virus protection software on Your equipment.
3.15.3 You must not misuse our Payment Service by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Payment Service, the server on which Our Payment Service is stored or any server, computer or database connected to our Payment Service.
3.15.4 You must not attack our Payment Service via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, Your right to use our Payment Service will cease immediately.
3.16 Linking to Our Payment Service
3.16.1 You may bookmark our home page, provided You do so in a way that is fair and legal and does not damage Our reputation or take advantage of it.
3.16.2 Subject to clause 3.16.1, You must not establish a link in such a way as to suggest any form of association, approval or endorsement on Our part where none exists.
3.16.3 Subject to clause 3.16.1, Our Payment Service must not be framed on any other site, nor may You create a link to any part of our Payment Service.
3.17 Third party links and resources on Our Payment Service
3.17.1 Where Our Payment Service contains links to other sites and resources provided by third parties, these links are provided for Your information only.
3.17.2 We have no control over the contents of those third party sites or resources.
3.18 IP address
We may collect information about Your device, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our actual or potential partners or suppliers. This is statistical data about Our users' browsing actions and patterns, and does not identify any individual.
4. Intellectual property rights
4.1 We are the owner or the licensee of all intellectual property rights in our Payment Service, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
4.2 You may print off one copy, and may download extracts, of any page(s) from Our Payment Service for Your personal use only.
You must not modify the paper or digital copies of any materials You have printed off or downloaded in any way, and You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
4.3 You must not use any part of the content on our Payment Service for commercial purposes without obtaining a licence to do so from us or our licensors.
5. Limitation of our liability
5.1 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to your use of our Payment Service or to your downloading of any content on it, or on any website linked to it.5.2 We will not be liable whether in contract, tort, under statute or otherwise (including in each case negligence) for any of the following type of losses or damages arising under or in relation to the Payment Service whether or not it was advised in advance of the possibility of such loss or damage:
5.2.1 special, indirect or consequential loss or damage whatsoever; or
5.2.2 any loss of profits, business contracts, anticipated savings, goodwill or revenue (whether direct or indirect).
5.4 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Payment Service or any content on it, whether express or implied.
6. Applicable law